FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
No, we do not ship outside the USA, with limited exceptions. Canada availability varies by product. If the website allows you to checkout with your address, we can ship to you.
How do I start a return?
Contact our support team first for a return authorization and the correct return address:
- Phone or text: (202) 800-0502
- Email: support@chorebotic.com
- Hours: Monday–Friday, 11 AM–6 PM ET
Can I exchange a product instead of returning it?
Yes. The 15% restocking fee is waived when you exchange for a product of equal or greater value. Contact customer support to arrange it.
What is your return policy?
You have 30 days from delivery to start a return. Defective or damaged items are free to return. Changed-mind returns must be unused, in new condition, with the original packaging; a 15% restocking fee applies and you pay return shipping. Full details are in our Refund Policy.
Orders
Below are some of our common questions about orders
Where do orders ship from?
ChoreBotic is an independent online retailer, not a manufacturer. Orders ship directly from the manufacturer or from one of our supplier partners, so items in one order may arrive in separate packages. Most orders ship within 1–6 business days and arrive 5–10 business days after shipping.
What if my order is delayed?
Shipping timeframes are estimates and not guaranteed. Delays can happen because of weather, carrier issues, or high demand. If your order is delayed, contact us. You can cancel free of charge any time before your order ships.
Can I change my shipping address after ordering?
Contact us right away at (202) 800-0502. We'll try to update the address before the order ships; any fee the carrier charges for an address change is the customer's responsibility.
Will I receive tracking information?
Yes. We email tracking as soon as your order ships. If you haven't received tracking within 7 business days of ordering, contact support@chorebotic.com.
Products
Below are some common questions about our products
What if my product arrives damaged?
Inspect your delivery right away. Email us within 48 hours of delivery with:
- Photos of the damage
- Photos of the box and packaging
- Photos showing the SKU or product label
We'll arrange a replacement or refund at no cost to you.
How do warranties work? Who do I contact for warranty claims?
- Warranties are provided by the manufacturer, and coverage varies by brand and product
- Warranties cover defects from normal use
- Damage from shipping isn't a warranty issue: report it to us within 48 hours of delivery
Contact our support team first and we'll guide you through the manufacturer's warranty process:
- Email: support@chorebotic.com
- Phone or text: (202) 800-0502
Do I need professional installation?
Most products are designed for easy setup. Requirements vary by product:
- Pool cleaners: ready to use out of the box after charging
- Lawn mowers: may need minor assembly
- Drones: need battery charging and calibration
Check the product page for specific setup details.
Do products come with instructions?
Yes! All products include user manuals and quick start guides. Many manufacturers also provide online tutorials and video guides.