FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
No, we do not ship outside the USA, with limited exceptions. Canada availability varies by product. If the website allows you to checkout with your address, we can ship to you.
How do I start a return?
Contact our customer support team: - Phone: (202) 800-0502 - Email: support@chorebotic.com - Hours: Monday-Friday, 11 AM - 6 PM EST
Can I exchange a product instead of returning it?
Yes! Exchanges may qualify for partial cost assistance depending on the product. Contact customer support to discuss exchange options.
What is your return policy?
You have 30 days from delivery to initiate a return (some brand-specific policies may override this)
Orders
Below are some of are common questions about orders
What if my order is delayed?
Shipping timeframes are estimates and not guaranteed. Delays can occur due to weather, carrier issues, or high demand. If you cancel your order due to shipping delays, you will be responsible for all associated shipping costs.
Can I change my shipping address after ordering?
Address changes after your order has been processed will incur additional charges from the freight company and may not be possible past 48 of the order being placed. Contact us immediately at (202) 800-0502 if you need to change your address.
What if my order is delayed?
Shipping timeframes are estimates and not guaranteed. Delays can occur due to weather, carrier issues, or high demand. If you cancel your order due to shipping delays, you will be responsible for all associated shipping costs.
Will I receive tracking information?
Yes! Tracking information is sent within 24 hours of your order leaving our warehouse. If you don't receive tracking within 6 business days, contact support@chorebotic.com.
Products
Below are some common questions about our products
What if my product arrives damaged?
Inspect your delivery immediately! You must report freight damage within 24 hours of delivery with: - Photos of the damage - Photos of the box/packaging - Photos showing the SKU/product label
How do warranties work? Who do I contact for warranty claims?
- Warranties are provided by the manufacturer
- Coverage varies by brand and product (see individual product pages)
- Warranties cover defects from normal use over time
- Arrival damage is not covered by warranty (must be reported within 24 hours as freight damage)
- Damage reported after 30 days is not covered
Contact our customer support team first, and we'll guide you through the manufacturer warranty process:
- Email: support@chorebotic.com
- Phone: (202) 800-0502
Do I need professional installation?
Most products are designed for easy setup. Installation requirements vary by product:
- Pool cleaners: Ready to use out of the box
- Lawn mowers: May require minor assembly (usually under 30 minutes)
- Drones: Requires battery charging and calibration
- Commercial robots: May require professional setup
Check your product page for specific installation details.
Do products come with instructions?
Yes! All products include user manuals and quick start guides. Many manufacturers also provide online tutorials and video guides.